Terms & Conditions | Service My Car

Terms & Conditions

The following Terms and Conditions (in addition to the documents referred to in them) govern your use of our website and its related sites, services, applications, and tools. By using ServiceMyCar.ae you confirm that you both understand these Terms and Conditions and that you agree to abide by them. Please read the Terms carefully and if you do not accept the Terms, do not use the Website.

We may need to change the Terms from time to time for a number of reasons (including to comply with applicable laws and regulations, and regulatory requirements). Any minor or insubstantial changes may be made at any time and you are advised to review the Terms on a regular basis. The most up to date Terms will be available on the Website. All major changes will be notified to you in advance of such changes taking effect. If any change is unacceptable to you, you should cease using the Website and/or close your account. If, however, you continue to use the Website after the date on which the changes to the Terms come into effect, you will be deemed to have accepted those changes.

Reference to "you", "your" or the "customer" is reference to any person using the Website or the services of ServiceMyCar.ae or any registered customer of ServiceMyCar.ae. United Arab of Emirates is our country of domicile. We will not trade with or provide any services to OFAC and sanctioned countries. Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website. The Cardholder must retain a copy of transaction records and Merchant policies and rules. You as the User are responsible for maintaining the confidentiality of your account.

  1. - ServiceMyCar.ae (referred to as "Service My Car") is a website operated by SMC Auto Service Broker, registered in Dubai by Department Of Dubai Economic Development under license number 809649. The registered address is PO Box 85616 in Dubai, United Arab Emirates.

  2. - All our service packages online are based on service and labor charges only and do not include any parts cost. Parts cost will be additional and will be agreed and paid in full by the customer after completion of the service but prior to the vehicle delivery.

  3. - Our free collection and delivery service is a service where either Service My Car or one of our approved service agents will collect and deliver your vehicle to you for free when you purchase any service package online. The driver will arrive at the agreed location you provide at the time of placing the booking and will carry out and onsite inspection / damage report which once checked you must sign to confirm. This report will then be sent to you via email and SMS to the information you provided upon registration on ServiceMyCar.ae.

  4. - Payment Must be made online to secure your booking using our secure payment gateway. At the time of the booking we will only charge you for the service package. Please remember our service packages do not include parts and these incur an additional cost. Once the free vehicle health check has been carried out we will then send you the price for the parts and the price for any additional work your car requires. The service parts must be paid for but the additional work is your choice. You are free to repair your vehicle elsewhere. We accept Visa and Master Card in AED.

    Once the payment is made,the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

  5. - for parts you have two options at the time of booking.

    - Option one is that you supply your own parts, If you choose this option then please leave the parts in the vehicle on the day of the service. Please also remember with option one we cannot offer any form of warranty or guarantee for the parts you supply, we can only offer labor warranty for any service or repair work we carry out on your vehicle.

    - Option two is that you buy your parts from Service My Car. We will provide you with either Genuine parts or aftermarket parts according to your affordability and budget. We recommend you install genuine parts on your vehicle as the manufacturers recommend. All our parts come with a twelve month warranty / guarantee over defective products and are sourced at the lowest price and highest quality.

  6. - All the work on any vehicle is either carried out by Service My Car or one of our approved service agents. All our agents are vetted, checked and insured thoroughly and regularly to ensure safety and quality of workmanship carried out on your vehicle. We also make sure any mechanic working on your car is qualified to do so and has had the necessary training required, Because of our policy we can offer you 12 months labor warranty on any work we carry out to your car.

  7. Every service contract with us will be governed by UAE law and any dispute or claim arising out of or in connection with it shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates unless the physical inspection of the car takes place in a different country, in which case it will be governed by that respective country's law and any dispute or claim arising out of or in connection with it shall be subject to the exclusive jurisdiction of the courts of the country we operate in.

  8. - Please view our privacy policy page. Our Privacy Policy can be found at https://servicemycar.ae/smc/external_page/privacy

  9. - The access and use of this website is only allowed for your personal, non-commercial purposes. This means this website may only be accessed and used directly by a private individual. It is strictly prohibited to access and use this website for anything other than for your personal, non-commercial purposes.

    - The use of this website:

    • In any unlawful, fraudulent or commercial manner
    • To create, check, confirm, update, modify or amend your own or another person's databases, records or directories
    • Using any automated software, process, program, robot, web crawler, spider, data mining, trawling or other 'screen scraping' software, process, program or system is not permitted.

    - You are allowed to operate a link to this website provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, as determined by us.

    - To operate a link to this website in such a way as to suggest or imply any form of association, approval or endorsement by us is not permitted.

    - We reserve the right to require you to immediately remove any link to this website at any time and we may withdraw any linking permission at any time.

  10. - From the time we collect your car to the time we deliver your car Service My Car and their Service Agents are responsible for any parking, speeding and any traffic fines. We are also responsible for any road traffic accidents that take place while your vehicle is in the possession of Service My Car or one of its agents. Any traffic fines will be reimbursed after investigation. Please email [email protected] and one of our advisors will contact you. In the event of an accident Service My Car or one of the agents will claim with the insurance company and if the vehicle is deemed a write off or not drivable then a replacement hire car will be provided for a maximum of two weeks (14 days) at no cost to you.

  11. -Email at [email protected] Accounts at [email protected]

    Telephone customer services on (04) 703 8999

    Write to us at P.O BOX 85616 Dubai

  12. - Refunds and cancellations will only be allowed before seven days of the service date. If you cancel anytime under seven days leading up to your service date then no refund will be provided. For cancellations and refunds please email [email protected] with the subject field as refund and cancellation along with your name and vehicle registration.. Example : REFUND AND CANCELLATION – MICHAEL ADAMSON – V 41369

    Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card

We collect standard internet log information and details of visitor behavior patterns through The use of cookies when you visit ServiceMyCar.ae. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information anonymously. We will not associate any data gathered from this site with any personally identifying information from any source.

This page tells you the terms and conditions on which we service your vehicle for you. Before placing a booking please read the conditions thoroughly. You agree to be bound by the conditions listed above.